Terms of Sales
Reservation and cancellation ofa stay
Once you have decided to book a stay and that we agree on the details, we ask you to confirm your reservation by paying a deposit of 30% of the total amount. The balance is due at the latest 15 days before the start of the stay.
Openlappland reserves the right to modify the programs and itineraries depending on weather conditions for example. Any program can be changed or canceled at any time during the stay to ensure guest safety, animals and / or the team. In case of cancellation on our part, you will be fully refunded for what you have already paid.
In case of cancellation on your part, we keep all of the 30% deposit if the stay is canceled at least 30 days before departure. If it is canceled between 15 and 30 days before, we keep 50% of the total price of the stay. In case of cancellation less than 15 days of departure, no refund will be made.
Cancellation conditions during Covid-19
Traveling during a pandemic is not easy. Therefore, we have slightly simplified our booking and cancellation conditions.
In case of closure of Swedish borders, from your country of origin, quarantine, or positive test on the scheduled date of your arrival, we refund the total amount paid .
We advise you to take out travel insurance for other possible cases… (individual accident insurance and cancellation insurance (remember to check if the insurance works well in the event of a pandemic such as Covid-19))
Do not forget to bring the European health insurance card with you for your stay.
Responsibility
Openlappland reserves the right to modify the circuits, routes and times without notice, if necessary.
We reserve the right to cancel a stay if necessary . We are not responsible for any loss or expense due to delay or change of flight schedules or other services, to an injury, disease, accident, to the weather, or for any other reason beyond our control. Any losses or expenses due to these reasons are the responsibility of the traveler..
The estimated duration of activities shown in kilometers or time may change depending on terrain or weather conditions.
Assurance
Openlappland take out professional insurance. However, we advise our customers to purchase travel insurance.
Accessibility
Our facilities and activities are not suitable for people with reduced mobility. Please contact us in advance to discuss the different options with us.
Partners
The following activities are offered by our partners : visit to a reindeer farm, night in a glass tipi, snowmobile, horseback riding . We choose our partners carefully and can guarantee the quality of their work.